RA CREATION “100% BUYER PROTECTION PROGRAM” DETAILS:
racreation.in has a friendly return and refund policy to ensure your online purchase is free of stress. We offer a “100% Buyer Protection Program” for our valued customers. We are always with you, before your purchase and after your purchase. We are not perfect but we have ensured hard that our refund/return policies do not bring any ugly surprises to you post your purchase.
What is RA CREATION Return Policy?
Our “100% Buyer Protection Program” allows for easy returns and refunds for:
- Products which you received in “Damaged/Defective/Broken” condition.
- Products not as per description/photo on the website.
- Products which you may not like for quality, color and design related issues.
All the products must be returned in the original condition they were received in along with any bills and labels.
How to raise dispute for an order:
By sending email to [email protected] with images of broken/defective/damaged products within 3 days of delivery. We need photos of the damaged/defective/different products received so that we can check that out. Please mention your order number in the email.
Who pays for the delivery charges for returning of products?
When you’re returning an item that was damaged/ defective or due to an error on our part, you will be compensated for return courier charges. You will be paid flat Rs. 100 vouchers which can be used to buy any of the RA Creation products for the next 3 months. Please pack well when you are returning the product so that it reaches us in good condition. We will send our delivery boy at your doorstep to collect the package, hence the forward Shipping & Reverse Shipping will be deducted from your paid amount. The rest amount you paid for the product at the time of order will be directly refunded back to your bank account/credit card/debit card within 15 working days of refund.
When will I be refunded?
We can refund you when our team notifies us of the receipt of the item back from you or the online tracking shows as delivered to our address. Once our team notifies us of the receipt of the returned item, we will credit the amount back to you within 15 working days (does not include Saturdays, Sundays and Bank Holidays).
How are items packaged?
All items are carefully packaged to avoid any form of damage.
What are the shipping charges?
We provide FREE delivery on most items in India. Some items may have shipping depending on the nature of the product.
What is the estimated delivery time?
The estimated time of delivery is within 7 working days. All orders get shipped within 5 days from our warehouse.
How will the delivery be done?
We are processing all our deliveries through https://www.delhivery.com/. In some cases where the pin code/zip code is not serviceable by these courier companies, we use Indian Speed Post for those deliveries.
If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.
How can I track the delivery of my order?
All RA Creation items are delivered through https://www.delhivery.com/ who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partner. We email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when you login.